Terms, Delivery & Returns

Using this website

The content on this website is provided for general information. Articles and guides are not legal, financial or engineering advice for your specific project, so always consult qualified professionals. Cost figures are indicative and change with market conditions.

Quotes and services

Estimates and quotes are based on the information available at the time and are valid for the period stated. Construction and design services are governed by a separate written contract, which takes precedence over these terms.

Shop: prices and payment

• All prices are in Ghana cedis (GHS) and include any applicable taxes unless stated otherwise.
• Payments are processed securely by Paystack via Mobile Money, Visa or Mastercard. Orders can also be placed via WhatsApp.
• Your order is confirmed once payment is received.

Delivery

• Pickup from our Accra studio: free (Free · ready in 1–2 working days).
• Delivery within Greater Accra (1–3 working days).
• Delivery to other regions (3–7 working days).
• Delivery prices depend on where you are and will be communicated to you after you place your order. They are not included in the amount you pay at checkout.
• Digital products, including house plans, can be downloaded straight after payment from your order confirmation page and the link in your email. Each link works for 7 days and up to 5 downloads; contact us if you need a new one. If a plan isn't ready to download, we email it within one working day of payment.

Returns

Unused physical items in their original packaging may be returned within 7 days of delivery for a refund or exchange. Items cut, installed or made to order cannot be returned unless faulty. Contact info@rumahkreatifltd.com to arrange a return.

House plans licence

Each house plan purchase grants a licence to build the design once, on a single site. Copyright in all drawings remains with Rumah Kreatif Ltd. Because plans are delivered digitally, they are non-refundable once downloaded or sent. Plans may need adapting to your plot, soil and local Assembly requirements; we offer customisation for an additional fee.

Contact

Questions about these terms? Contact us or call +233 55 828 8770.